Shipping and Turnaround

Contact Us | FAQ | Shipping and Turnaround

Turnaround

  • Most orders will be shipped the same day or within 1 business day after the order is paid and the proof is approved.

Shipping

  • Orders are shipped from Suwanee, GA via FedEx, USPS
  • We ship only within the United States, including AK and HI.
  • We don't ship on weekends or holidays - don't count on transit time.
  • FedEx charges a special handling fee for packages over 48 inches, which increases shipping costs.
  • Ground shipping does not guarantee a delivery date.  Therefore, as long as we ship out by the calculated time, we do not take responsibility for late arrivals or exceptions.
  • If you'd like guaranteed delivery, please upgrade to express shipping. Email us, and we'll provide pricing and available shipping dates.
  • Shipping Address Correction is automatically subject to $15.00 Fee with FedEx/USPS. Failure to pay this fee will result in your order not being delivered to the correct address.
  • During the holiday season from Nov. 21 to Jan. 2, deliveries may be delayed by 1-2 business days, depending on your location.
  • Sign11 is not liable for packages being delayed due to the Holiday, Weather, Natural Disasters, and other Uncontrollable incidents.

Pick Up

  • Pick up address: Sign11.com 3655 Burnette Park Dr, Suwanee, GA 30024
  • Pick up time: Noon - 5:30 PM EST, M-F
  • We can leave your order outside at your request, but you will be responsible for any damage.


Business days in transit from: Suwanee, GA
Order
  • How will my order be processed
    - Please place the order on our website and complete the payment. We accept Visa, Mastercard, American Express, Discover, and PayPal.
    - After we receive your payment, one of our designers will email you a proof within 1~2 business hours. You can request a revision or approve the proof by replying to the email.
    - Once the proof is approved, we will begin production and ship out the final product.
    We will NOT finalize any orders until we have your written approval.
  • What is the special instruction box
    Our special instruction box is where you can list all your design needs and any special handling you want. Please indicate how you want the banners to look in the box, and our designers will get to work!
  • Can you take my order over the phone or chat?
    Unfortunately, due to a safety issue, we cannot take the credit card information over the phone. Thus, all orders must be placed on our website. If you are having trouble ordering online, email us at mail@Sign11.com.
  • I am having trouble submitting the order online.
    Check the browser and internet connection! Our website works best with the Chrome browser. If the trouble continues, you may submit a manual order request form.The Sign11 customer service team will manually handle your order. Be sure to provide all required information.
  • Can I receive a design proof before placing an order?
    We are sorry, that's not possible. All design works begin only after a formal order is received.
Shipping and Turnaround
  • How quickly will my order be printed and shipped out to me?
    Your order will ship out on the same day or within one business day. Ground transit depends on the location and shipping method.
  • What is your turnaround time?
    It is our pride to provide you with one of the fastest turnaround times in the industry! Our turnaround time is one business day from the time you approve the proof.
  • Can you drop / blind ship my order
    Yes, we do blind shipping. No invoice, no Sign11 logo on shipping material. Just let us know you want blind shipping.
  • Can you ship out on the same day
    Yes, to qualify for same-day shipping, you must place the order by 12 pm EST and approve it by 2 pm EST.
  • Can I use my FedEx account?
    Yes, email your FedEx account number along with the billing zip code, and select the pickup option for shipping during checkout.
Design and Files
  • Is my file suitable for printing?
    You should check with the person who designed it. If the file has not yet been created, you should inform the designer of the printing specifications.We will check your files and inform you before printing.
  • How do I send my files?
    When placing the order, use the “Upload File” button to upload your file. Once your order is placed, our designers will receive your files and check to ensure they are ready to print.Forgot to send your Files - Our experienced designers will see that your file is missing. Our designer will email you to request a file. Reply to that email with your files.Have too many files? If you have more than three logos, email them to us. And, please include your order number in your email so we know that it is you.
  • What file types do you accept
    Vector Files    : These files can be sized to whatever size and still maintain clarity. The file extensions are: .pdf, .ai, .eps.
    Image Files    : These files have predefined properties and cannot be stretched to larger sizes. The file extensions are: .jpg, .png, .tif.
    Resolution    : All file formats must have a minimum of 100 dpi resolution at 100% of the final print size. Web images are typically low-resolution and cannot be used for printing. Print images must be created at 300 dpi; otherwise, image quality will drop substantially. Larger print sizes can be scaled down to 25%-50% and must be made at 300 dpi or higher.
    Color Mode: All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black).
    Note: Changing the extension does not make a file vector. Simply send the file to our designers without changing the extension, and they will advise you as to what needs to be done.
  • Why is the image file I uploaded pixilated on my print
    The file is a low-resolution image (likely downloaded from the internet). A low-resolution image will be pixilated when enlarged on the banner.Print images need to be created at 300 dpi (or higher) to avoid a substantial drop in image quality.A simple test is to zoom in on your image. If it's like the image on the right, it's low-resolution and should not be used.
How can I send the files?
  1. You can upload up to 10 files (max 10MB each) directly when placing your order.
  2. For larger files, you can email up to 25MB to mail@sign11.com after your order is complete.
  3. For files up to 2GB, please use our WeTransfer link: https://sign11.wetransfer.com/?to=info@Sign11.com
How quickly can I receive my order?
  • We work fast! Most orders are processed within the same day or 1 business day.
  • Total delivery time depends on your location. You can view FedEx Ground transit times through this link: https://sign11.com/pages/shipping-and-turnaround
  • Need it in a hurry? Contact us for an Express Shipping upgrade. We’ll provide a low-cost quote to get your order to you as quickly as possible.
  • Orders placed before 2 PM (EST) are typically shipped the same day.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
Delivery times vary depending on your location.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order.
You will always know the shipping price before you purchase.