Free Design Service Policy

At Sign11.com, we understand the importance of impactful design in achieving exceptional print results. As part of our commitment to delivering value to our customers, we offer complimentary design services to streamline your printing experience. Please review the following policy guidelines:

1. Eligibility Criteria:

Our free design services are available to all customers who meet the following criteria:

  • Printing Orders: Customers placing printing orders meeting a minimum value threshold specified by Sign11.com.
  • Printing Mediums: Applicable to a wide range of printing mediums including banners, backdrops, yard signs, stickers and more.
  • Design Scope: Each eligible printing order qualifies for one complimentary design layout.

2. Design Process:

  • Consultation: Our design team will consult with you to understand your requirements, preferences, and branding guidelines.
  • Concept Development: Based on the consultation, we will develop design concepts tailored to your needs.
  • Revisions: We offer a reasonable number of revisions to ensure the design meets your satisfaction.
  • Approval: Once the design is finalized and approved by you, we proceed with the printing process.

3. Design Ownership:

  • Customer Ownership: You retain full ownership of the finalized design upon completion of the printing order.
  • Non-Exclusive Rights: Sign11.com reserves the right to use the design for promotional purposes unless otherwise specified by the customer.

4. Limitations:

  • Complex Designs: Extensive or complex design requests may exceed the scope of our complimentary service. In such cases, additional design charges may apply.
  • Printing Only: Our free design service is exclusively available for printing orders fulfilled by Sign11.com.

5. How to Avail:

To take advantage of our free design service, simply place your printing order through our website or contact our customer service team. Ensure to provide relevant details and specifications to expedite the design process.

For further inquiries or clarification regarding our free design service policy, please don't hesitate to contact us.

Sign11.com
Email to: mail@sign11.com

 
Order
  • How will my order be processed
    - Please place the order on our website and complete the payment. We accept Visa, Mastercard, American Express, Discover, and PayPal.
    - After we receive your payment, one of our designers will email you a proof within 1~2 business hours. You can request a revision or approve the proof by replying to the email.
    - Once the proof is approved, we will begin production and ship out the final product.
    We will NOT finalize any orders until we have your written approval.
  • What is the special instruction box
    Our special instruction box is where you can list all your design needs and any special handling you want. Please indicate how you want the banners to look in the box, and our designers will get to work!
  • Can you take my order over the phone or chat?
    Unfortunately, due to a safety issue, we cannot take the credit card information over the phone. Thus, all orders must be placed on our website. If you are having trouble ordering online, email us at mail@Sign11.com.
  • I am having trouble submitting the order online.
    Check the browser and internet connection! Our website works best with the Chrome browser. If the trouble continues, you may submit a manual order request form.The Sign11 customer service team will manually handle your order. Be sure to provide all required information.
  • Can I receive a design proof before placing an order?
    We are sorry, that's not possible. All design works begin only after a formal order is received.
Shipping and Turnaround
  • How quickly will my order be printed and shipped out to me?
    Your order will ship out on the same day or within one business day. Ground transit depends on the location and shipping method.
  • What is your turnaround time?
    It is our pride to provide you with one of the fastest turnaround times in the industry! Our turnaround time is one business day from the time you approve the proof.
  • Can you drop / blind ship my order
    Yes, we do blind shipping. No invoice, no Sign11 logo on shipping material. Just let us know you want blind shipping.
  • Can you ship out on the same day
    Yes, to qualify for same-day shipping, you must place the order by 12 pm EST and approve it by 2 pm EST.
  • Can I use my FedEx account?
    Yes, email your FedEx account number along with the billing zip code, and select the pickup option for shipping during checkout.
Design and Files
  • Is my file suitable for printing?
    You should check with the person who designed it. If the file has not yet been created, you should inform the designer of the printing specifications.We will check your files and inform you before printing.
  • How do I send my files?
    When placing the order, use the “Upload File” button to upload your file. Once your order is placed, our designers will receive your files and check to ensure they are ready to print.Forgot to send your Files - Our experienced designers will see that your file is missing. Our designer will email you to request a file. Reply to that email with your files.Have too many files? If you have more than three logos, email them to us. And, please include your order number in your email so we know that it is you.
  • What file types do you accept
    Vector Files    : These files can be sized to whatever size and still maintain clarity. The file extensions are: .pdf, .ai, .eps.
    Image Files    : These files have predefined properties and cannot be stretched to larger sizes. The file extensions are: .jpg, .png, .tif.
    Resolution    : All file formats must have a minimum of 100 dpi resolution at 100% of the final print size. Web images are typically low-resolution and cannot be used for printing. Print images must be created at 300 dpi; otherwise, image quality will drop substantially. Larger print sizes can be scaled down to 25%-50% and must be made at 300 dpi or higher.
    Color Mode: All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black).
    Note: Changing the extension does not make a file vector. Simply send the file to our designers without changing the extension, and they will advise you as to what needs to be done.
  • Why is the image file I uploaded pixilated on my print
    The file is a low-resolution image (likely downloaded from the internet). A low-resolution image will be pixilated when enlarged on the banner.Print images need to be created at 300 dpi (or higher) to avoid a substantial drop in image quality.A simple test is to zoom in on your image. If it's like the image on the right, it's low-resolution and should not be used.
How can I send the files?
  1. You can upload up to 10 files (max 10MB each) directly when placing your order.
  2. For larger files, you can email up to 25MB to mail@sign11.com after your order is complete.
  3. For files up to 2GB, please use our WeTransfer link: https://sign11.wetransfer.com/?to=info@Sign11.com
How quickly can I receive my order?
  • We work fast! Most orders are processed within the same day or 1 business day.
  • Total delivery time depends on your location. You can view FedEx Ground transit times through this link: https://sign11.com/pages/shipping-and-turnaround
  • Need it in a hurry? Contact us for an Express Shipping upgrade. We’ll provide a low-cost quote to get your order to you as quickly as possible.
  • Orders placed before 2 PM (EST) are typically shipped the same day.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
Delivery times vary depending on your location.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order.
You will always know the shipping price before you purchase.